SoftDraft Software Annual Email/Update Support Subscription

The Annual Support Subscription includes the following:

• Unlimited Email Support Cases
• Phone Support as required
• Help with Activation/Deactivation issues for updated systems or disk crashes
• Lost Key Codes, Passwords, or Activation Keys
• Links to misplaced or lost downloaded installation files
• Support using the internet Computer-to-Computer
• Notification of product updates and fixes
• Upgrade from one SoftDraft Software AutoCAD version to another
• Subscription Does NOT include support for any LT versions

Support Subscription allows you to submit an unlimited number of cases regarding a support issue by  email, phone or through a support case from within the Private KnowledgeBase. A Support Subscription may be purchased for current SoftDraft Software products. Shortly after purchasing the Support Subscription an email will be sent with the user name and password to access the Private Support Knowledge Base. A Support Subscription must be purchased for each user at a single location. Discounts are available for multiple users.
 
A Support Subscription is not available for retired SoftDraft Software products. SoftDraft provides a  complimentary resources for self-help such as our online Public Support Knowledge Base.

How the Support Subscription Works
The Support Subscription helps you protect your software investment in a cost effective manner with technical support, bug fixes and updates by keeping up with every AutoCAD release. Subscription begins the day purchased and is in effect for one year from that date. Subscription rules are as follows:

1. New Software Purchase:
- The first 6-months of free support is included in the purchase.

2. Software Upgrade to current version:
- Upgrades to current versions include the first 6-months of free support.

After the first 6-months of free support and within the first year of purchase, you may purchase the Support Subscription for another year, or when tech support is needed purchase a one time Per-Incident Support case. Click one of the links above for pricing and ordering one of these options.

When Your Subscription Expires, You have Two Options:
1. Renew your Subscription:
- Receive another year of support as described in the Support Subscription.

2. Let your Subscription Lapse:
- You may continue to use the last software version you purchased or upgraded.
- You will no longer be entitled to free software support, updates, bug fixes, software activation, license keys, passwords, and de-activation issues.
- After your subscription has expired you may at any time choose to upgrade to the current software release and receive the first 6-months of free support. Or you may purchase a continuation of your subscription for another year from the date of expiration.

Support Case Definition
A Support Case is defined as a single support issue with current SoftDraft Software Product. One incident may involve several interactions with Technical Support to resolve. A reasonable effort will be made to resolve the issue to the customer's satisfaction. Separate support cases should be sent for multiple or differing types of support issues or requests.
 

Price	US $99 /user/year (discounts for multiple users)
Hours of Operation	9:00am - 4:00pm Central Time, Monday through Thursday
Product Updates	Yes
Product Upgrades	Yes one SoftDraft Software AutoCAD version to another
Link for Purchase	Purchase Annual Support Subscription
SoftDraft Support Website	Customer Support Knowledge Base
Number of support questions per event	Multiple
Initial Response Time	12-24 Hours
Link for Support Case	Submit a Technical Support Case

After the order for a Support issue is received, a SoftDraft Support Technician will contact you via email.